RETURN/EXCHANGE POLICY
Hides Craft prides itself on making products from the highest quality materials with attention to detail. Returns are accepted within 30 days of purchase for a refund to the original payment method. To be eligible for a return, the following conditions must be met:
- Merchandise must be unworn, in original condition, tags intact, and in its original packaging
- Return or Exchange are applicable only on Manufacturing defects.
- Embossed items cannot be returned or exchanged. All sales are final.
- Face masks cannot be returned or exchanged. All sales are final.
- Proof of purchase is required
- We will honor price adjustments in the form of a gift card on full price merchandise within 10 days of the original purchase.
- Sale merchandise is eligible for exchange or store credit up to 30 days from purchase, unless marked “FINAL SALE”.
- Returns will be refunded to original form of payment.
Hides Craft GUARANTEE
Hides Craft Goods is proud to offer guarantee.
We cover manufacturer defects in leather workmanship and hardware by replacement of your bag or a gift certificate if the bag is no longer available.
PROOF OF PURCHASE is required.
Unlimited Warranty (valid from date of purchase)
- Leather Workmanship
- Hardware
1 Year Limited Warranty (valid from date of purchase)
- Fabric and Linings
- Artisan Textiles
- Velcro and Elastic
- Seams
- Zippers & Zipper tape, which includes teeth, tape, and pulls
- Wallets
- Belts
Exclusions
- Shoes, hats, watches, jewelry, clothing and home goods.
- The “Found” or Vintage collection of merchandise.
- Sale Product (including 50% off, final or sample sales).
- Retail props, fixtures and décor.
- Merchandise purchased through discount retailers or manufacturer outlets.
- Merchandise not made by Hides Craft Goods.
FAQ
RETURN/EXCHANGE POLICY
We pride ourselves on making products from the highest quality materials with attention to detail. Returns are accepted within 30 days of purchase for a refund to the original payment method. To be eligible for a return, the product must be unworn, in original condition, with tags intact, and in its original packaging. Proof of purchase is required. Shipping fees are non refundable.
RETURNING A GIFT
You may return a gift within in 30 days of purchase so long as the product meets our return eligibility requirements. There are two options for refunding a gift return: You may 1) accept the full refund amount as a Hides Craft coupons code or 2) we can issue a refund to the original payment method.
RETURNING A BOGO ITEM
In order to receive a refund on a product that was part of a “buy one, get one” (BOGO) promotion, all products associated to the offer must be returned. A partial refund will not be issued should only one of the products be returned.
FINAL SALE
Products marked “Final Sale” are not eligible for return or exchange.
MONOGRAMMED OR PERSONALIZED
Products that have been monogrammed, embossed or otherwise personalized are not eligible for return.
DO YOU OFFER FREE RETURNS?
At this time, we do not offer free returns. When returning product, we recommend obtaining a tracking number through your selected carrier as we are not responsible for packages lost in transit to our main office.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow up to 8-10 business days for processing once the return has been received at our main office.
HOW DO I START A RETURN?
Please respond to your order confirmation email, letting us know you’d like to initiate a return. Alternatively, you can reach out to i[email protected] with your order number (e.g. thanks124). We’ll then be in touch to facilitate the rest.
DO I NEED A RECEIPT?
Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. thanks1234) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.
WHAT IF I DON’T HAVE A RECEIPT?
If you don’t have a receipt, we will work with you to verify your purchase. Please let us know as much information as you can about your purchase so that we can locate a record of it. Still have questions? Reach out to us at i[email protected].
CAN I PLACE RETURNS IN A Hides Craft GOODS STORE?
Yes. Eligible merchandise can be returned at any Hides Craft Goods store. Please be sure to bring your receipt and the item. An associate will be happy to help. While you’re in, feel free to grab a coffee.
I BOUGHT FROM A THIRD-PARTY RETAILER. CAN I RETURN IT TO YOU?
If you purchased Hides Craft Goods merchandise from one of our valued retailers, please contact them directly to facilitate a return or exchange.